888 Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

We look at pay-out rates in order to discover more about the kind of value a casino offers its members. This figure can be a helpful indicator of how fair the company is in practice and what people can expect to win. Like all trustworthy gambling services, 888 Casino lists the hypothetical Return-to-Player rates in the description of each game. As the company has been awarded an assurance seal by the independent regulator, its actual payout ratios are also published on the eCOGRA Website. The most recent report reveals a pay-out rate of 97.09% across each game.

In terms of table games like 888 Casino roulette or blackjack, the RTP sits well into the high nineties. The same is true for baccarat and smaller games, but it rises to 104.46% for craps and 100.26% for slots, giving players the same chance as the house at winning a game. According to the eCOGRA report, the two lowest Return-to-Player payouts at 888 Casino are on video slots, at 96.61% and video poker at 94.33%. However, these are still remarkably generous rates which suggest players can expect to be treated with fairness when betting at 888 Casino.

Although it may be considered an unusual step by many, 888 Casino has chosen to create their own software in-house. Known as Dragonfish, this exclusive technology has allowed the company to move into games development, creating titles that are difficult to find elsewhere and offer exactly what their members enjoy. Indeed, some of the most popular Dragonfish games, like A Nightmare on Elm Street, Dawn of the Dinosaurs and Millionaire Genie are absent altogether from many Microgaming and Playtech casinos.

Along with these exclusive titles, 888 Casino has laid on a suite of well-loved games from other major software providers. Members who enjoy the 888 Casino slots can try out games from NetEnt, like Jack and the Beanstalk, Gonzo’s Quest and Starburst. More variety is added with first-rate titles from Barcrest software, like Rainbow Riches, but there are also Williams Interactive games, like Black Knight 2 and Zeus. This list is updated regularly throughout the year, so players can always find new games to try out or old favourites to revisit.

Some casino games can be accessed directly from a browser using Flash, but downloading the software onto a Windows-based operating system, is likely to produce a smoother experience. Moreover, more complex games like Deal or No Deal Roulette and Craps have faster load times from downloaded software in comparison to games played directly from a browser.

To power their live gaming platform, 888 Casino use software devised by Evolution Gaming, one of the industry’s leading providers and specialists in live dealer games. The software delivers an authentic experience of casino gambling to users, streaming the game direct to a tablet, smartphone or desktop. Through Evolution, 888 Casino can offer live roulette, live blackjack, live baccarat and many more, all supplied with a live dealer and the option to chat in-game.

There are lots of options for players when it comes to topping up the balance of their 888 Casino account. Like all good online casinos, they are happy to accept each major debit card. Alternatively, members can opt to pay in with an e-wallet like Skrill, Neteller, or the biggest name in the business, PayPal. For players with a recently released iPad, Apple Watch or iPhone, 888 Casino has started to accept Apple Pay UK, this functions in the same way as an e-wallet, and enables users to check out extremely quickly.

Bank transfers, along with wire transfers can also be made, either through an online account or by visiting a local bank. If these methods are not suitable, then players can choose to go for a pre-paid deposit with a Paysafecard, these are vouchers which can be purchased all over the UK as well as abroad, they offer a secure way of instantly depositing funds without a card or bank account.

People who prefer to make very small or very large deposits will need to choose an option which allows these. Debit cards and bank transfers tend to offer the highest degree of flexibility – using these, members can make deposits of between £20 and £3000, though there are daily and monthly set limits which have to be observed.

Payments made to an 888 Casino account from most of these methods are instantly credited and available to use within 10 minutes. However, wire and bank transfers will take considerably longer to appear, up to ten business days in some cases. As with the majority of big name casinos, this one won’t charge a fee to customers making a deposit.

According to 888 Casino they have made every effort to ensure that withdrawing any winnings is a simple procedure. As a general rule requests for a withdrawal are accepted three business days from the initial request and paid into the method used to deposit funds. If a member has Gold VIP status in the casino, it is likely that their request will be seen as a priority and accepted more speedily, possibly within one business day. It is worth noting that there is a further delay after this initial acceptance period, during which the withdrawal is ‘Processed’. It is this space of time which varies greatly between banking methods.

For regular members, withdrawals to a Visa debit card will take up to eight days in total. With a Maestro card, it could take up to ten days for the funds to appear and the same is true for payments from 888 Casino which are made through wire transfers. For people with a UK issued MasterCard who request a withdrawal through the BACs system, it can take six days in total. Withdrawals to Skrill, Neteller and PayPal tend to be faster – a maximum of five days is the norm.

When members need help, or if something goes wrong, there are many ways of contacting the customer service team at 888 Casino. The live chat section is found under the Help and Support menu on their website, members can use the service by filling in their name and email address, then selecting Start Chat to be connected with a person on the 888 Casino team. There is also a landline number: 0203 876 8708 which is answered seven days a week, between 8 am and midnight.

For queries that are less urgent, customers can get in touch via a contact form, this is found in the casino’s Support Centre by clicking the Contact Us button. Emails are usually answered within a day, but during busier times, it can take up to three days. 888 Casino is also very active on social media, customers can follow them on Twitter or Facebook, as they have verified accounts with both services. The support team communicate with casino members who post comments and also answer private messages. On Facebook, members can just send a message in the usual way, and according to the page, the team are very responsive. On Twitter, the handle for customer enquiries is @888support.

888 Casino has a Responsible Gaming Policy which applies to anyone from the UK who registers an account and plays in their casino. The company points out that they are keen to create an atmosphere of responsible playing, as well as delivering an entertaining, exciting, experience.

They mention two key areas of concern; firstly, the need to stop people who are underage from accessing their service, and secondly, the need to prevent compulsive gambling. To ensure these aims are seen through in practice, they follow the guidelines set down by the independent UK regulator, eCOGRA and the UK Gambling Act of 2005.

As per the Act, no one under 18 is allowed to use an online gambling platform, but 888 Casino recognise that the internet is ubiquitous and some minors will access the platform. They advise parents to monitor their children’s online activity, install filtering software, and block certain sites altogether. In order to carry out the second part of their responsible gambling policy, that relates to compulsive gambling, they have trained employees to spot compulsive users of the site and provided self-exclusion programs for people who want to take a break from their account for a while.

888 Casino do not use adware to push unwanted third-party advertisements onto a user’s screen, because they know this kind of intrusion will interfere with the gaming experience. They also take steps to ensure players are never put at risk from spyware and use encryption technology to safeguard any personal information players provide.

888 Casino has taken steps to make sure that each transaction carried out on their site, and each individual’s financial details are managed and stored securely. Every financial transaction is processed by Cassava Enterprises, one of the biggest management firms dealing with online casinos, and the parent company to 888 Casino. With millions of transactions taking place across the web each day, it’s an extremely reliable and experienced concern.

To keep member’s private data safe, Cassava Enterprises employ a cryptosystem known as RSA, which keeps information private when it is transferred across the web. Furthermore, customer’s card details are maintained on a secure server, guarded by an advanced firewall. With this level of security in action 24 hours a day, 888 Casino can reliably be considered an extremely secure environment.

One of the key concerns of any player signing up for new gambling sites is whether they will have a fair chance at winning. At 888 Casino most of the games, aside from the those on offer at the live casino, are controlled by a computer. This means customers need to be sure that the software is not going to purposely limit their wins. To reassure players, they have a Random Number Generator which governs how a game progresses. From wheel spins to dice rolls and the hand dealt, the RNG is programmed to create outcomes in keeping with relevant standards. Tests conducted by eCOGRA ensure that is everything is in order with a casino’s RNG, prior to giving it a stamp of approval.

As 888 Casino does have an eCOGRA seal, players can feel confident that the computerised games they enjoy are fair. It is also eCOGRA which audits the payout percentage for games at 888 Casino and then compiles a monthly report, this can be viewed at any time on the regulator’s website.

The terms and conditions are easy to find on the 888 Casino site, just click on Security and Privacy, then select the Terms of Service tab. The various entries are listed briefly, but customers can click on a title to read more about that particular topic. It’s a very easy page to navigate and the text is written clearly. It is worth noting that they remind customers of the need to verify their debit card account before making a withdrawal and that accounts which have not been used for six months will attract a 10% administration fee for every month they remain dormant.

A secondary set of Terms and Conditions are available to provide information about the bonuses on offer. They also serve to reduce the chances of cheating and fraud at 888 Casino. This includes more details about how to use promotions, when they can be used and the ways in which customers can cash out after using an 888 casino bonus. Individual bonuses often come with a raft of terms and conditions which can have an impact on withdrawals in particular. However, players can avoid disappointment or confusion by reading through this well-presented list to learn more about a promotion they intend to use.